Is it after 10:00 a.m and a weekday? Then call us straight away! We will help you immediately. Is it a weekend or after 6:00 pm? Then please contact us via chat  - there we can help you outside our business hours. The Chat-Bot notifies us directly and we can immediately take the necessary steps to protect your account.

If your card and mobile phone have been stolen, please report this to the police - this is the only way to be insured against unauthorized access by third parties.

Please also remember to block your SIM card with your provider. This will prevent someone from making calls or receiving TANs for your account in your name.