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Payments & Transfers

How long does a bank transfer take?
In Germany, transfers may not take longer than one bank working day. Under certain circumstances, this can mean in fact two working days, if the outgoing tr...
Wed, 3 Feb, 2021 at 11:33 AM
How can I reverse a direct debit?
You can have us return direct debits within 8 weeks of the booking date. The chargeback can take up to 4 working days. Please send us the date, the amount a...
Tue, 28 Jan, 2020 at 12:24 PM
Why doesn't my transaction arrive?
Booking times for bank transfers are Monday to Friday from 9 am to 5 pm. However, sometimes a bank transfer can take up to 2 business days.
Tue, 12 Nov, 2019 at 4:22 PM