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Payments & Transfers

How long does a bank transfer take?
In Germany, transfers may not take longer than one bank working day. Under certain circumstances, this can mean in fact two working days, if the outgoing tr...
Wed, 3 Feb, 2021 at 11:33 AM
How can I reverse a direct debit?
You can return direct debits within 8 weeks of the booking date. This process can take up to 4 business days. Please send us the date, the amount and the re...
Fri, 10 Sep, 2021 at 8:24 AM
How can I transfer money abroad?
Within the SEPA area, transfers are easily possible. All you need is the IBAN and BIC. Foreign transfers to the non-Euro area are currently not possible. ...
Wed, 11 Sep, 2019 at 12:58 PM
Why doesn't my transaction arrive?
Booking times for bank transfers are Monday to Friday from 9 am to 5 pm. However, sometimes a bank transfer can take up to 2 business days. You can find mor...
Fri, 10 Sep, 2021 at 8:29 AM
Is there a limit for SEPA transfers?
No, there isn't, neither for incoming nor outgoing transfers. You can make an unlimited number of transfers per day or month, at any amount - provided ...
Wed, 28 Apr, 2021 at 9:51 AM