In Germany, transfers may not take longer than one bank working day. Under certain circumstances, this means two working days if the outgoing transfer is ma...

You can have us return direct debits within 8 weeks of the booking date. The chargeback can take up to 3 working days. Please send us the date, the amount a...

Booking times for bank transfers are Monday to Friday from 9 am to 5 pm. However, sometimes a bank transfer can take up to 2 business days. 

You need bank statements from your account? You can download your account statements as PDFs under "More" → "Account statements". These a...

You can withdraw for free in all countries within the Euro zone as long as you see a Visa logo at the ATM (which is usually the case). The fee for withd...

Three withdrawals per calendar month are free of charge. Each additional withdrawal costs two euros. For withdrawals in foreign currencies (anything that is...