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Payments & Transfers

How long does a bank transfer take?
In Germany, transfers may not take longer than one bank working day. Under certain circumstances, this means two working days if the outgoing transfer is ma...
Wed, 11 Sep, 2019 at 2:08 PM
How can I reverse a direct debit?
You can have us return direct debits within 8 weeks of the booking date. The chargeback can take up to 3 working days. Please send us the date, the amount a...
Wed, 11 Sep, 2019 at 2:08 PM
Why doesn't my transaction arrive?
Booking times for bank transfers are Monday to Friday from 9 am to 5 pm. However, sometimes a bank transfer can take up to 2 business days. 
Wed, 11 Sep, 2019 at 2:08 PM
Where can I download my account statements?
You need bank statements from your account? You can download your account statements as PDFs under "More" → "Account statements". These a...
Wed, 11 Sep, 2019 at 2:09 PM
Where can I withdraw money?
You can withdraw for free in all countries within the Euro zone as long as you see a Visa logo at the ATM (which is usually the case). The fee for withd...
Tue, 17 Sep, 2019 at 9:44 AM
How much do withdrawals with a debit card cost?
Three withdrawals per calendar month are free of charge. Each additional withdrawal costs two euros. For withdrawals in foreign currencies (anything that is...
Wed, 11 Sep, 2019 at 2:10 PM