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Payments & Transfers

How long does a bank transfer take?
In Germany, transfers may not take longer than one bank working day. Under certain circumstances, this can mean in fact two working days, if the outgoing tr...
Wed, 3 Feb, 2021 at 11:33 AM
How can I reverse a direct debit?
You can have us return direct debits within 8 weeks of the booking date. The chargeback can take up to 4 working days. Please send us the date, the amount a...
Tue, 28 Jan, 2020 at 12:24 PM
Why doesn't my transaction arrive?
Booking times for bank transfers are Monday to Friday from 9 am to 5 pm. However, sometimes a bank transfer can take up to 2 business days.
Tue, 12 Nov, 2019 at 4:22 PM
Is there a limit for SEPA transfers?
No, there isn't, neither for incoming nor outgoing transfers. You can make an unlimited number of transfers per day or month, at any amount - provided ...
Wed, 28 Apr, 2021 at 9:51 AM
How can I transfer money abroad?
Within the SEPA area, transfers are easily possible. All you need is the IBAN and BIC. Foreign transfers to the non-Euro area are currently not possible. ...
Wed, 11 Sep, 2019 at 12:58 PM