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Where can I find my IBAN/BIC?
You will find the IBAN on your card and it always starts with DE (the wooden card does not show the IBNAN though). Within the app you will find your IBAN a...
Tue, 7 Sep, 2021 at 3:27 PM
Why do you need my tax ID?
Under the Money Laundering Act, all banks are now obliged to maintain the tax identification number of their customers.
Tue, 12 Nov, 2019 at 4:16 PM
How do I terminate my account?
What a pity that you want to close your account. First, please transfer your remaining balance to another account. In the second step, go to "Manage ...
Thu, 17 Feb, 2022 at 12:17 PM
How can I change mail address, e-mail or phone number or my name?
You can easily change your address, e-mail-address and telephone number yourself under "Account" > "Personal data", as long as you st...
Wed, 29 Jun, 2022 at 10:26 AM
What is my IBAN made up of?
The IBAN consists of the country code, a two-digit check number, the bank code (BLZ) and the account number. If the account number is too short, the IBAN to...
Wed, 3 Feb, 2021 at 8:33 AM
Login does not work
If the login does not work, first please check the following:  Was the password entered correctly? Typos happen even to the best of us Are you using the...
Wed, 3 Feb, 2021 at 8:50 AM
Why the 2 differrent BICs?
Since the beginning of April, customers who open an account with us are assigned to a new BIC. The reason for this is an extensive technical update that Sol...
Tue, 6 Apr, 2021 at 9:58 AM
How do I change my password?
You can easily change your password yourself in the app following the profile picture and "Manage account" → "Password". If you have for...
Tue, 24 Aug, 2021 at 1:40 PM
Why do iOS users need to consent to tracking?
Apple has recently changed its policy on tracking practices. The aim is to provide more transparency with regards to which apps are using third party servic...
Tue, 24 Aug, 2021 at 11:01 AM