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Solution home
FAQ
First Steps
9
What do I need to open my Tomorrow account?
How does the identification process work?
How do I create an Tomorrow-Account?
Which operating systems are supported?
How old do I have to be?
See all 9 articles
Card
15
What exactly is a debit card?
Where can I withdraw money?
Card Limits
Your Card
Can I have multiple cards simultaneously?
See all 15 articles
Account
19
How do I create a standing order?
Do you offer a so called Dispo?
Can you use mobile payment services with your Tomorrow account?
Do you also offer business or freelancer accounts?
Using my account abroad
See all 19 articles
Fees
5
What does an account with you cost?
Can I also withdraw money and pay with my card for free abroad?
What does it cost to withdraw money with the debit card?
How much does a replacement card cost?
When I open my account, I don't have any money in it yet. How does that work with the billing?
End of Tomorrow Free
18
Why is the account no longer free of charge?
Why do existing customers have to pay now?
Until when do I have to decide whether I want to switch to a different account model?
What will happen to my Together account?
What happened to the promise that Free would remain?
See all 18 articles
Shared Account
7
How much does the shared account cost and how can I open or use one?
How does the shared account work?
Who does the money in the account belong to?
Who is liable?
I’ve received an invitation to a shared account. What do I need to do?
See all 7 articles
About Us
10
Are you really a real bank?
Are you just another Fintech?
Who is behind Tomorrow?
How to contact us
How do you finance yourself?
See all 10 articles
Your Data
9
Where can I find my IBAN/BIC?
Why do you need my tax ID?
How do I terminate my account?
How can I change mail address, e-mail or phone number or my name?
What is my IBAN made up of?
See all 9 articles
Security
6
SCHUFA
Is my money safe with Tomorrow?
How secure is my account?
How secure is my data?
Can I use your App without using Google Play or the IOS App Store?
See all 6 articles
Pockets
10
What are pockets?
Can I make transfers or standing orders from the pockets?
How long does it take for the money to appear in the pocket? Why can't I see the payment into a pocket immediately?
Why is it called a "pocket"?
What happens to my pockets if I cancel my Zero or Change membership?
See all 10 articles
Impact
11
How can I be sure that Solaris invests the funds according to your promises?
How is my money used?
How can money be sustainable?
How does the climate protection contribution work?
How can I contribute my ideas?
See all 11 articles
Zero
9
What are the advantages of using Tomorrow Zero?
Why can I no longer offset the average CO₂ footprint of a German person?
What is my contribution used for?
How much money flows into climate projects and organisations?
How much CO₂ do I save as a customer?
See all 9 articles
Wooden Card
6
How can I get the wooden card?
Is this card equipped with all the functionalities my other card has?
How durable is the wooden card?
What's the deal with the wooden card?
What are the main advantages of the card?
See all 6 articles
Rounding Up
17
What is rounding up?
What project do I support with the rounding up feature?
When does the activation/deactivation of the feature take effect?
Can I get a receipt for my donation?
How do I activate the feature?
See all 17 articles
Tomorrow Footprinting
9
How are the emissions of my purchases calculated?
What is the Tomorrow Footprinting all about?
How do I activate and use the feature?
What's the deal with the Feedback Loop?
How precise is the calculation of my emissions?
See all 9 articles
Account switch service
4
How does the account switching service work?
When does the account change take place? And do I have to give notice to my old bank before?
Who or what is Finleap connect and is my data safe?
Who do I contact with questions?
Payments & Transfers
5
How long does a bank transfer take?
How can I reverse a direct debit?
How can I transfer money abroad?
Why doesn't my transaction arrive?
Is there a limit for SEPA transfers?
Paying with your Smartphone
6
How do I set up Apple Pay for my Tomorrow account?
Can I use my Tomorrow card with Google Pay?
What does Google Pay require?
Apple Pay - What do I need to get started?
Are there any additional costs when using Apple Pay?
See all 6 articles
Cash deposit & withdrawal
5
How can I deposit cash into my Tomorrow account?
How can I withdraw cash in stores?
Where can I deposit and withdraw cash?
Cash deposit or withdrawal via the app - what does that mean?
What should I bear in mind when withdrawing or depositing cash via the app?
Binding to your device
6
I need to change the device. How can I link a new device with my account?
Can I link more than one device with my Tomorrow account?
How does device binding work?
Can I use the Tomorrow-App without Device Binding?
PSD2 and SCA
See all 6 articles
Custody Fee
5
What does deposit fee mean and why does it apply?
Who is subject to the deposit fee and how much is it for Tomorrow accounts?
Is there a deposit fee on Tomorrow accounts?
How exactly is the deposit fee calculated?
When is the deposit fee charged?
Benefits
14
What is "Benefits" and why does Tomorrow offer it?
What types of Benefits are there?
Aren't you promoting consumption?
How do I use Benefits?
How do you select the participating partner brands?
See all 14 articles
Kiezkonto
12
What is the Kiezkonto all about?
Does the Kiezkonto cost anything?
Why FC St. Pauli?
How do I open a Kiezkonto?
Do I automatically receive the Kiez card after joining the community?
See all 12 articles
Crowdinvesting 2021
18
When will I get my invested capital back?
What am I actually buying? What are participation rights?
What is crowdinvesting?
How much profit is in it for me?
Does a part of Tomorrow then belong to me? Will I have co-determination rights?
See all 18 articles
