If you wish to contact Hanse Merkur, you have the following options:
HanseMerkur Reiseversicherung AG, Abt. RLK/Leistung, Postfach, 20352 Hamburg
Tel.: 040 4119-1000 · Fax: 040 4119-3040
Website: www.hmrv.de
Contact details for reporting claims:
Emergency insurance: Tel: +49 30 3464 65465
Flight and luggage delay insurance: mailto:reiseleistung@hansemerkur.de
International travel health insurance: https://schaden.berlin-direktversicherung.de/bdv/reise
Luggage insurance: https://www.hmrv.de/resource/blob/85684/151579543ef2f1b6a355b6e5c281ccf7/rgv-schadenanzeige-englisch-data.pdf
Mobile phone theft insurance: mailto:schaden@berlin-direktversicherung.de
Ticket insurance: mailto:reiseleistung@hansemerkur.de
Travel cancellation insurance and
trip interruption insurance: https://www.hmrv.de/en/claim-service/online-claim-form